I can't change my page name and I want to know why? Also I do not want a generic answer...

GetHuman1039194's customer service issue with Facebook from August 2018

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The issue in GetHuman1039194's own words
I can't change my page name and I want to know why? Also I do not want a generic answer or a copy and past answer. I have read everything there is on the Facebook help center about changing my page name and I haven't violated any of the rules. Please help me. When I made my page name I was unaware of the rules that my company had set into motion regarding using their company name on my page and that is the reason why I have to change it.
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Facebook

Customer service issue
Reported by GetHuman1039194
Aug 26th, 2018 - 3 mons ago
I have an issue with Facebook too
Fixed
Seen by 20 customers so far
Similar issue to 117668 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman1039194 started working on this issue
Aug 26th 7:42pm
GetHuman1039194 shared this issue with friends on Facebook
Aug 26th 7:45pm
GetHuman1039194 indicated the issue is not fixed yet.
Aug 26th 8:43pm
GetHuman1039194 indicated the issue is not fixed yet.
Aug 29th 8:44pm