Facebook asked me if I sent a text that I didn't send so now,*after trying to "refresh...

GetHuman1038219's customer service issue with Facebook from August 2018

Help with my Facebook issue
The issue in GetHuman1038219's own words
Facebook asked me if I sent a text that I didn't send so now,*after trying to "refresh" my account many times it keeps going back to "refresh". I tried their instructions to contact * *of my Facebook friends to get a code verifying that I am who I am but facebook tells them that that the site is unavailable *to receive a code.*It also walked me through the steps to recover my acct but it is never completed I get a password code but when I try to text it in it says that I don't have a code at this time.*Ive been trying to have access to my account for abt a week now to no avail. My account is active my friends have said but I can't open it even after following the steps of facebook.
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Facebook

Customer service issue
Reported by GetHuman1038219
Aug 26th, 2018 - 4 mons ago
I have an issue with Facebook too
Fixed
Seen by 9 customers so far
Similar issue to 117369 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman1038219 started working on this issue
Aug 26th 2:16pm
GetHuman1038219 indicated the issue is not fixed yet.
Aug 26th 3:18pm
GetHuman1038219 indicated the issue is not fixed yet.
Aug 29th 3:01am
GetHuman1038219 indicated the issue is not fixed yet.
Aug 30th 7:06pm
GetHuman1038219 indicated the issue is not fixed yet.
Aug 30th 7:07pm
GetHuman1038219 indicated the issue is not fixed yet.
Aug 31st 11:12pm
GetHuman1038219 indicated the issue is not fixed yet.
Sep 1st 11:46pm