I tried to log in my Facebook account and it stated my password was changed in which I...

GetHuman1037836's customer service issue with Facebook from August 2018

Help with my Facebook issue
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1037836's own words
I tried to log in my Facebook account and it stated my password was changed in which I did not do. My account has been maliciously hacked to the point that I'm blocked and no longer have access to the phone number or email address I signed up with * years ago. My Facebook account is robertandrubybell of Irving Texas ******my password has never changed by our doing please help us recover our account
GetHuman1037836 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman1037836
Aug 26th, 2018 - 4 mons ago
I have an issue with Facebook too
Fixed
Seen by 5 customers so far
Similar issue to 117180 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman1037836 started working on this issue
Aug 26th 10:06am
GetHuman1037836 indicated the issue is not fixed yet.
Aug 26th 10:09am
GetHuman1037836 indicated the issue is not fixed yet.
Aug 26th 11:06am