I accidentally opened – and immediately closed – a second account where I attached my p...

GetHuman-johndutt's customer service issue with Facebook from August 2018

Help with my Facebook issue
The issue in GetHuman-johndutt's own words
I accidentally opened – and immediately closed – a second account where I attached my phone number to the deleted account. I recently had to replace my iPhone X, and now the two factor identification process is not letting me into my account because I never receive the SMS codes, and I am not logged in anywhere else. I've tried having my emergency contacts send me their codes to bypass this problem, but nothing works. I have changed my password several times, but I still have to get the code via text to fully enter my account. I am getting desperate here, as it's been over a month.
GetHuman-johndutt did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-johndutt fixed the problem
We are waiting for GetHuman-johndutt to fix the problem and share the solution with the rest of us customers.
Please help with my Facebook issue
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Facebook email you?
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman-johndutt
Aug 25th, 2018 - 4 mons ago
I have an issue with Facebook too
Fixed
Seen by 4 customers so far
Similar issue to 115864 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-johndutt started working on this issue
Aug 25th 3:30am
GetHuman-johndutt indicated the issue is not fixed yet.
Aug 28th 8:55pm
GetHuman-johndutt indicated the issue is not fixed yet.
Aug 30th 10:35pm