hello, I am trying to recover an old facebook account that I no longer know the email p...

GetHuman1033871's customer service issue with Facebook from August 2018

Help with my Facebook issue
The issue in GetHuman1033871's own words
hello, I am trying to recover an old facebook account that I no longer know the email password or the regular password to. It was my mothers old email and she doesnt know anything on her old account either. I mad a new one like * years ago, but i do want to gain access to my old one, and go through it and then delete it. I hasve tried the revovering process but it will not let me choose my friends to help me long in as well. I messaged you guys, I called your toll free number, I can prove that I am not hacking..I just want my old facebook account.
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Customer service issue
Reported by GetHuman1033871
Aug 25th, 2018 - 4 mons ago
I have an issue with Facebook too
Seen by 3 customers so far
Similar issue to 115746 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman1033871 started working on this issue
Aug 25th 12:49am
GetHuman1033871 indicated the issue is not fixed yet.
Aug 25th 12:51am