hello, I am trying to recover an old facebook account that I no longer know the email p...

GetHuman1033871's customer service issue with Facebook from August 2018

Help with my Facebook issue
The issue in GetHuman1033871's own words
hello, I am trying to recover an old facebook account that I no longer know the email password or the regular password to. It was my mothers old email and she doesnt know anything on her old account either. I mad a new one like * years ago, but i do want to gain access to my old one, and go through it and then delete it. I hasve tried the revovering process but it will not let me choose my friends to help me long in as well. I messaged you guys, I called your toll free number, I can prove that I am not hacking..I just want my old facebook account.
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Customer service issue
Reported by GetHuman1033871
Aug 25th, 2018 - 4 mons ago
I have an issue with Facebook too
Fixed
Seen by 3 customers so far
Similar issue to 115746 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman1033871 started working on this issue
Aug 25th 12:49am
GetHuman1033871 indicated the issue is not fixed yet.
Aug 25th 12:51am