I am getting the error message that the email *****@***.com doesn't match an existing a...

GetHuman-pacebaha's customer service issue with Facebook from August 2018

Help with my Facebook issue
The issue in GetHuman-pacebaha's own words
I am getting the error message that the email *****@***.com doesn't match an existing account, when I know for a fact I have previously used that address to log into my organization's Facebook page. I would like to recover this account somehow, or if that is not possible, have PACE Bahamas' business page deleted. I would prefer to recover the account so we could at least salvage some of the content.
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Customer service issue
Reported by GetHuman-pacebaha
Aug 24th, 2018 - 4 mons ago
I have an issue with Facebook too
Fixed
Seen by 4 customers so far
Similar issue to 115371 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-pacebaha started working on this issue
Aug 24th 5:34pm
GetHuman-pacebaha indicated the issue is not fixed yet.
Aug 24th 6:35pm
GetHuman-pacebaha indicated the issue is not fixed yet.
Aug 26th 10:15pm