My name on my Facebook account is Matt Rupp. My account was hacked on ********. They ch...

GetHuman-mrupp's customer service issue with Facebook from August 2018

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Help with my Facebook issue
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Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-mrupp's own words
My name on my Facebook account is Matt Rupp. My account was hacked on ********. They changed my name and profile picture to theirs. I tried resetting my password four times and every time i did they re-hacked my account right when I was resetting it. Now my account is totally gone. I would like my account back and better security for your members. Due to my credit card information being on your platform. I would expect better protection.
GetHuman-mrupp did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman-mrupp
Aug 24th, 2018 - 4 mons ago
I have an issue with Facebook too
Fixed
Seen by 3 customers so far
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-mrupp started working on this issue
Aug 24th 4:15pm
GetHuman-mrupp confirmed the issue is fixed. Hooray!
Aug 24th 5:19pm