My old account not opening in my mail id

GetHuman1021628's customer service issue with Facebook from August 2018

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GetHuman1021628's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1021628 will want to follow the link below to head to their help center. We will check on GetHuman1021628 later to make sure it's all set or try to help escalate.
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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman1021628's own words
The problem: My old account not opening in my mail id
GetHuman1021628 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman1021628
Aug 22nd, 2018 - 3 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 112234 others
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Timeline
GetHuman1021628 started working on this issue
Aug 22nd 2:45am