Had to factory reset my phone. So I had to redownload Facebook app and login in. I forg...

GetHuman-dalarco's customer service issue with Facebook from August 2018

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The issue in GetHuman-dalarco's own words
Had to factory reset my phone. So I had to redownload Facebook app and login in. I forgot my password, and when I do a recovery. It says error. But when I get the email with the code to reset, it says Sara. And my account is under Dalia Alarcon. I have no clue what’s going on.
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Facebook

Customer service issue
Reported by GetHuman-dalarco
Aug 13th, 2018 - 10 mons ago
I have an issue with Facebook too
Fixed
Seen by 18 customers so far
Similar issue to 102986 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-dalarco started working on this issue
Aug 13th, 2018 6:54pm
GetHuman-dalarco indicated the issue is not fixed yet.
Aug 13th, 2018 10:02pm
GetHuman-dalarco indicated the issue is not fixed yet.
Aug 13th, 2018 10:04pm
GetHuman-dalarco indicated the issue is not fixed yet.
Aug 13th, 2018 10:06pm
GetHuman-dalarco indicated the issue is not fixed yet.
Aug 14th, 2018 12:05am
GetHuman-dalarco indicated the issue is not fixed yet.
Aug 14th, 2018 12:07am
GetHuman-dalarco indicated the issue is not fixed yet.
Aug 14th, 2018 8:10pm