I tried facebook back in late **** and about all i did to it was add a profile pic. Se...

GetHuman983976's customer service issue with Facebook from August 2018

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Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman983976 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman983976 can let us know if they help or not.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman983976's own words
I tried facebook back in late **** and about all i did to it was add a profile pic. Seeing zero use for a FB page, I decided to close out the fb page using the hidden menu option. Haven't been to it since, nor have i regretted closing it. Last week, I learned someone across the world from me had hacked my account, changed the password, and a contact phone number. I went thru the security stuff and sent in a selfie of myself to prove to fb staff that I was me and not the other person. To resolve this, I'd like my page totally deleted, erased from existence, never to be heard from again.
GetHuman983976 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman983976
Aug 13th, 2018 - a yr ago
I have an issue with Facebook too
Seen by 8 customers so far
Similar issue to 102251 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman983976 started working on this issue
Aug 13th, 2018 2:16am
GetHuman983976 indicated the issue is not fixed yet.
Aug 14th, 2018 10:26am