My phone broke a about two weeks ago and I got another and can not access my FB because...

GetHuman983411's customer service issue with Facebook from August 2018

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Help with my Facebook issue
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The issue in GetHuman983411's own words
My phone broke a about two weeks ago and I got another and can not access my FB because I guess it says I put wrong password in. I had that account since **** or **** I believe . The email on the account is not accessible . There is one number on the account that is correct but when I click send code , I never receive and now it won't even give me the option . I would like to please get help if possible please. My name is Amanda Giron from slc Utah . DOB *-*-**. I could answer any questions to prove it's me but there is no questions that are available so I could go that direction.
GetHuman983411 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman983411
Aug 12th, 2018 - a yr ago
I have an issue with Facebook too
Fixed
Seen by 7 customers so far
Similar issue to 102087 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman983411 started working on this issue
Aug 12th, 2018 9:50pm
GetHuman983411 indicated the issue is not fixed yet.
Aug 13th, 2018 12:50pm
GetHuman983411 indicated the issue is not fixed yet.
Aug 14th, 2018 1:08am