Someone logged into my Facebook from my old email and has taken over my account and I c...

GetHuman-jeneviev's customer service issue with Facebook from August 2018

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If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-jeneviev's own words
Someone logged into my Facebook from my old email and has taken over my account and I can't seem*To recover !! I haven't used the email they are using in ten years , it must have still been on my account from when created but I use my new email (changed when got*Married ) they have changed me to someone*No foreign language and I'm legit*Panicked about losing my account and all my priceless pictures !!! I'm in tears bc some are baby pics and I don't have all saved anywhere else!! I need to recover my account before I hyperventilate !! I am trying recover with my email that I use but it some reason won't verify!!! J*****@***.com is my account and that's what I'm trying reset with
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Customer service issue
Reported by GetHuman-jeneviev
Aug 12th, 2018 - 7 mons ago
I have an issue with Facebook too
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman-jeneviev started working on this issue
Aug 12th, 2018 7:26pm
GetHuman-jeneviev indicated the issue is not fixed yet.
Aug 12th, 2018 8:30pm
GetHuman-jeneviev confirmed the issue is fixed. Hooray!
Aug 13th, 2018 8:29pm