I broke my phone and got a new one.Forgot my password.My account had an old email from...

GetHuman-inaffitb's customer service issue with Facebook from August 2018

Help with my Facebook issue
The issue in GetHuman-inaffitb's own words
I broke my phone and got a new one.Forgot my password.My account had an old email from Comcast that I no longer have so I could not have password reset to that email.I had to create a new account with my current email address *****@***.com.I had to send out new friend requests.I also just moved from Colorado to Utah.My message said too much activity on my account.Today,I received a message to upload a photo of myself.I did that.I am locked out of my account after that and it does not recognize my email address.My phone number is the same.HELP!!!!!!!!
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Customer service issue
Reported by GetHuman-inaffitb
Aug 10th, 2018 - 8 mons ago
I have an issue with Facebook too
Fixed
Seen by 7 customers so far
Similar issue to 99957 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-inaffitb started working on this issue
Aug 10th, 2018 6:06pm
GetHuman-inaffitb indicated the issue is not fixed yet.
Aug 10th, 2018 7:06pm
GetHuman-inaffitb indicated the issue is not fixed yet.
Aug 10th, 2018 7:07pm
GetHuman-inaffitb indicated the issue is not fixed yet.
Aug 11th, 2018 6:42am
GetHuman-inaffitb indicated the issue is not fixed yet.
Aug 11th, 2018 9:47pm
GetHuman-inaffitb indicated the issue is not fixed yet.
Aug 14th, 2018 2:35am