My aunt Gerri Potts was hacked by Antonio Rossi. He's taken over her hole account under...

GetHuman-davesgir's customer service issue with Facebook from August 2018

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Help with my Facebook issue
GetHuman-davesgir's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-davesgir will want to follow the link below to head to their help center. We will check on GetHuman-davesgir later to make sure it's all set or try to help escalate.
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-davesgir's own words
My aunt Gerri Potts was hacked by Antonio Rossi. He's taken over her hole account under his name he has all of our family picture and all that are not his. Y'all need to help with shutting down this Antonio Rossi account because it's not his. It seems y'all are letting him get away with hacking because he has so many accounts but the one he stole from my aunt needs shut down. He's sick and twisted to do this and y'all will be just as sick if y'all let him keep it.
GetHuman-davesgir did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman-davesgir
Aug 10th, 2018 - 7 mons ago
I have an issue with Facebook too
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Seen by 2 customers so far
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-davesgir started working on this issue
Aug 10th, 2018 10:56am
GetHuman-davesgir shared this issue with friends on Facebook
Aug 10th, 2018 10:57am