My wife is blocked from some features from her FB account due to being hacked

GetHuman-prannug's customer service issue with Facebook from August 2018

Help with my Facebook issue
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-prannug's own words
My wife tried to post messages on timelines of her friends, but is blocked from doing that. ... Hello! My name is Per Rannug living in Norway. My wife's facebook account has been hacked causing so much damage (obviously) so she's is blocked from some facebook features like posting to friend's profile etc... I think that's not fair. We have taken the concequences and logged off all units where she has logged on to her account. We also have reinstalled firefox on our machines and reinstalled facebook app on our android mobiles. How can she be revoked to performed complete features like before? Here's her facebook side: https:***anne.rannug
She's frustrated because it isn't her fault since she's been hacked.
My wife wants her account revoked to the status before she wass hacked.
Several Years with facebook-
Change password, reinstalling firefox on our machines and facebook app on her mobile telephone. Logging off her units in the settings.
I have an issue with Facebook too
How GetHuman-prannug fixed the problem
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Customer service issue
Reported by GetHuman-prannug
Aug 10th, 2018 - 7 mons ago
I have an issue with Facebook too
Seen by 5 customers so far
Similar issue to 99520 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman-prannug started working on this issue
Aug 10th, 2018 9:48am
GetHuman-prannug indicated the issue is not fixed yet.
Aug 10th, 2018 11:08am
GetHuman-prannug indicated the issue is not fixed yet.
Aug 10th, 2018 11:13am
GetHuman-prannug indicated the issue is not fixed yet.
Aug 12th, 2018 11:16am