My account was hacked two weeks ago. I am not able to reset my password. I do have ac...
GetHuman-laplantl's customer service issue with Facebook from August 2018
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The issue in GetHuman-laplantl's own words
My account was hacked two weeks ago. I am not able to reset my password. I do have access to the e-mail and phone number given as a recovery, however every time I click to give me a code, I never get the code to enter to reset my password. Two weeks ago I sent my photo ID to facebook so they could identify it was me so they can help me reset my password so I can get back into my account, however I have not hear back from anyone yet. I just need to know, how long it takes for them to get back to someone after sending in their ID for proof of verification and or if I should make a whole new account.
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