My account was hacked two weeks ago. I am not able to reset my password. I do have ac...

GetHuman-laplantl's customer service issue with Facebook from August 2018

Help with my Facebook issue
The issue in GetHuman-laplantl's own words
My account was hacked two weeks ago. I am not able to reset my password. I do have access to the e-mail and phone number given as a recovery, however every time I click to give me a code, I never get the code to enter to reset my password. Two weeks ago I sent my photo ID to facebook so they could identify it was me so they can help me reset my password so I can get back into my account, however I have not hear back from anyone yet. I just need to know, how long it takes for them to get back to someone after sending in their ID for proof of verification and or if I should make a whole new account.
GetHuman-laplantl did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-laplantl fixed the problem
We are waiting for GetHuman-laplantl to fix the problem and share the solution with the rest of us customers.
Please help with my Facebook issue
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Facebook email you?
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman-laplantl
Aug 10th, 2018 - 7 mons ago
I have an issue with Facebook too
Fixed
Seen by 4 customers so far
Similar issue to 99222 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-laplantl started working on this issue
Aug 10th, 2018 12:58am
GetHuman-laplantl indicated the issue is not fixed yet.
Aug 10th, 2018 3:09pm
GetHuman-laplantl indicated the issue is not fixed yet.
Aug 13th, 2018 3:10pm