I tried to log into my account on my new work phone. it said my password was wrong so I...

GetHuman970569's customer service issue with Facebook from August 2018

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The issue in GetHuman970569's own words
I tried to log into my account on my new work phone. it said my password was wrong so I clicked to reset it. it then found my account through my phone number and I changed the password and logged in..BUT IT STARTED an ENTIRELY NEW FB ACCOUNT???? I thought it was being weird because I first searched by my username and email and it said it could not find any account under those ???? I am in my account on my personal phone and on my computer so I am not sure what is going on. Please help
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Facebook

Customer service issue
Reported by GetHuman970569
Aug 9th, 2018 - a yr ago
I have an issue with Facebook too
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Seen by 2 customers so far
Similar issue to 98583 others
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Timeline
GetHuman970569 started working on this issue
Aug 9th, 2018 1:41pm