Locked out of Facebook Business Page and Instagram Business Account

GetHuman969662's customer service issue with Facebook from August 2018

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Help with my Facebook issue
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Waiting to see what went wrong with our suggestion for how to get Facebook help.
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The issue in GetHuman969662's own words
Gain access to my account ... Locked out of my business page because Facebook is verifying the photo I sent over ** hours ago. My Instagram ad has stopped running, I need access to my Facebook account to fix this issue.
I’m trying to build a business and market my business with paid ads.
Please give me access to my account.
I’m a new customer and this is very frustrating!
I have an issue with Facebook too
How GetHuman969662 fixed the problem
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Facebook

Facebook Business and Instagram
Customer service issue
Reported by GetHuman969662
Aug 9th, 2018 - a yr ago
I have an issue with Facebook too
Fixed
Seen by 15 customers so far
Similar issue to 98259 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman969662 started working on this issue
Aug 9th, 2018 4:59am
GetHuman969662 indicated the issue is not fixed yet.
Aug 9th, 2018 4:10pm
GetHuman969662 indicated the issue is not fixed yet.
Aug 9th, 2018 4:11pm
GetHuman969662 indicated the issue is not fixed yet.
Aug 9th, 2018 4:14pm
GetHuman969662 indicated the issue is not fixed yet.
Aug 9th, 2018 11:52pm