Two weeks ago my account got hacked when I clicked ona link that a Facebook friend sent...

GetHuman-raftere's customer service issue with Facebook from August 2018

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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-raftere's own words
Two weeks ago my account got hacked when I clicked ona link that a Facebook friend sent me not knowing that her account had also been hacked. I got an email from Facebook saying someone from the Dominican Republic has signed into my account. I logged out of my account and changed my password but now when I try logging back in it says I need to enter the code generator sent to my text messages. I never got a text or email with the code generator *. I tried sending a picture of my id to Facebook but I haven’t heard anything back about how to get into my account. I also don’t ever remember giving my cell phone when signing up for Facebook.*Thanks,*Erin Rafter
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Facebook

Customer service issue
Reported by GetHuman-raftere
Aug 6th, 2018 - a yr ago
I have an issue with Facebook too
Not resolved
Seen by 9 customers so far
Similar issue to 95351 others
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Timeline
GetHuman-raftere started working on this issue
Aug 6th, 2018 4:43pm