There are two different accounts in. My name one was set up with my email address...

GetHuman-tltoih's customer service issue with Facebook from August 2018

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Help with my Facebook issue
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The issue in GetHuman-tltoih's own words
There are two different accounts in. My name one was set up with my email address that is not mine it has picture of my daughter and my info but not me. Mine is set up with my phone number but it has no *one on it I forgot my password and facebook doesn't recognize any friends I offer to id me how can I get new password if I use my email. It changes it for. Other a. Profile. I have been hacked and Harnessed by my sister and her friend I reported it now I can't get to my account because I forgot password could you please help me I love facebook but this is getting annoying about ready to give up
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Facebook

Customer service issue
Reported by GetHuman-tltoih
Aug 2nd, 2018 - 9 mons ago
I have an issue with Facebook too
Fixed
Seen by 2 customers so far
Similar issue to 91287 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-tltoih started working on this issue
Aug 2nd, 2018 4:56pm
GetHuman-tltoih confirmed the issue is fixed. Hooray!
Aug 2nd, 2018 4:57pm