I found out yesterday (Monday, July, **th) when trying to log into my account that the...

GetHuman933806's customer service issue with Facebook from July 2018

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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman933806's own words
I found out yesterday (Monday, July, **th) when trying to log into my account that the password was wrong because a request for a change in password was made last Saturday, July **th. I did NOT make this request. In trying to change it - or recover it, I get a message that a code will be sent via e-mail to *************@c****.info. This is NOT my e-mail address and I cannot get around it. I want this user blocked so I can recover my account. If that can't be done, then disable the account. This is day * and I've heard nothing from anyone at Facebook yet.
GetHuman933806 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman933806
Jul 31st, 2018 - 9 mons ago
I have an issue with Facebook too
Not resolved
Seen by 1 customer so far
Similar issue to 88825 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman933806 started working on this issue
Jul 31st, 2018 12:26pm