I found out yesterday (Monday, July, **th) when trying to log into my account that the...
GetHuman933806's customer service issue with Facebook from July 2018
Help with my Facebook issue
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GetHuman933806's next move: try the Facebook help center again.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman933806 will want to follow the link below to head to their help center. We will check on GetHuman933806 later to make sure it's all set or try to help escalate.
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman933806's own words
I found out yesterday (Monday, July, **th) when trying to log into my account that the password was wrong because a request for a change in password was made last Saturday, July **th. I did NOT make this request. In trying to change it - or recover it, I get a message that a code will be sent via e-mail to *************@c****.info. This is NOT my e-mail address and I cannot get around it. I want this user blocked so I can recover my account. If that can't be done, then disable the account. This is day * and I've heard nothing from anyone at Facebook yet.
GetHuman933806 did not yet indicate what Facebook should do to make this right.
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