My brother has an account under his name and forgot his password. **when I click forgot...

GetHuman929793's customer service issue with Facebook from July 2018

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The issue in GetHuman929793's own words
My brother has an account under his name and forgot his password. **when I click forgot password I choose the option to send code by sms as his recovery email address is no longer in use * no longer valid. **The system tells me that code has been sent however no sms is received on mobile. I confirmed that mobile number is correct. **When I click on option code is not received nothing happens it just tells me wait a few minutes and click on send code again. Once again code is not received. **Is there anyway we can access account? Then I will be able to change email address and details for forgotten password?
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Customer service issue
Reported by GetHuman929793
Jul 30th, 2018 - 9 mons ago
I have an issue with Facebook too
Not resolved
Seen by 3 customers so far
Similar issue to 87800 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman929793 started working on this issue
Jul 30th, 2018 11:11am