My brother has an account under his name and forgot his password. **when I click forgot...

GetHuman929793's customer service issue with Facebook from July 2018

3 views
 | 
87800 similar
 | 
0 following
Help with my Facebook issue
First: share to improve GetHuman929793's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman929793's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman929793 will want to follow the link below to head to their help center. We will check on GetHuman929793 later to make sure it's all set or try to help escalate.
The issue in GetHuman929793's own words
My brother has an account under his name and forgot his password. **when I click forgot password I choose the option to send code by sms as his recovery email address is no longer in use * no longer valid. **The system tells me that code has been sent however no sms is received on mobile. I confirmed that mobile number is correct. **When I click on option code is not received nothing happens it just tells me wait a few minutes and click on send code again. Once again code is not received. **Is there anyway we can access account? Then I will be able to change email address and details for forgotten password?
GetHuman929793 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman929793 fixed the problem
We are waiting for GetHuman929793 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman929793 fixes it.
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman929793
Jul 30th, 2018 - 9 mons ago
I have an issue with Facebook too
Not resolved
Seen by 3 customers so far
Similar issue to 87800 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman929793 started working on this issue
Jul 30th, 2018 11:11am