I forgot my facebook password and cannot reset it because I no longer have access to th...

GetHuman926029's customer service issue with Facebook from July 2018

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Help with my Facebook issue
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The issue in GetHuman926029's own words
I forgot my facebook password and cannot reset it because I no longer have access to the email or phone number that I once listed on my account as alternate ways to get into my account. I also tried using my phone number to send a reset code to my phone but my phone number used to belong to someone by the name of Debbie Mckenzie and once it sends the code to my phone and when I enter it on facebook as saying Ive received my reset code it pulls up Debbie Mckenzie profile to reset. I take that Ms. Debbie set her facebook up to login in using her phone number, PLEASE HELP !!
GetHuman926029 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman926029
Jul 28th, 2018 - 10 mons ago
I have an issue with Facebook too
Fixed
Seen by 10 customers so far
Similar issue to 86447 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman926029 started working on this issue
Jul 28th, 2018 5:39pm
GetHuman926029 indicated the issue is not fixed yet.
Jul 29th, 2018 6:40pm
GetHuman926029 indicated the issue is not fixed yet.
Jul 29th, 2018 6:41pm
GetHuman926029 indicated the issue is not fixed yet.
Jul 29th, 2018 6:41pm
GetHuman926029 indicated the issue is not fixed yet.
Jul 30th, 2018 3:40am