My account was hacked. I have been able to reset the password, but get message about a...
GetHuman-drherold's customer service issue with Facebook from July 2018
Help with my Facebook issue
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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-drherold's own words
My account was hacked. I have been able to reset the password, but get message about a code generator, which does not appear on device. Messenger also will not work. The codes I receive by email do not work. Is it possible to just reset everything back to where it was a week ago and take it from there? I an getting very frustrated at trying to get this resolved. The account uses email *****@***.com. . Thank you for your help
GetHuman-drherold did not yet indicate what Facebook should do to make this right.
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