My name is Monique Pinnock I am completely locked out of my account last night a messa...

GetHuman918940's customer service issue with Facebook from July 2018

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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman918940's own words
My name is Monique Pinnock I am completely locked out of my account last night a message said session up and when I sign back in they ask for a code that was sent to my stollen phone number... I have no way OK for getting that code.. I even try calling the new owner of the phone number with no answer... they ask me to send a pic of me with a hand written code I did that... the web page as issues I try using my Passport and its the same thing... I need back my account... I don't want to open another account I have sentimental value to my account
GetHuman918940 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman918940
Jul 26th, 2018 - 10 mons ago
I have an issue with Facebook too
Fixed
Seen by 5 customers so far
Similar issue to 84167 others
0 customers following this
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman918940 started working on this issue
Jul 26th, 2018 2:40pm
GetHuman918940 indicated the issue is not fixed yet.
Jul 26th, 2018 6:51pm
GetHuman918940 indicated the issue is not fixed yet.
Jul 26th, 2018 6:54pm
GetHuman918940 indicated the issue is not fixed yet.
Jul 26th, 2018 6:56pm
GetHuman918940 indicated the issue is not fixed yet.
Jul 26th, 2018 6:57pm