My old phone had a cracked screen. I had insurance, and received a new phone within one...
GetHuman900014's customer service issue with Facebook from July 2018
Help with my Facebook issue
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GetHuman900014's next move: go to the Facebook help center.
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Before contacting them, items GetHuman900014 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman900014's own words
My old phone had a cracked screen. I had insurance, and received a new phone within one day. Since I received the new phone, I cannot login in to Facebook on any PC , mobile device, or anywhere. I do not receive SMS codes, and have submitted my picture ID, tried every avenue, and still cannot log in. Verizon has investigated this and has concluded its Facebook issue and that my phone is functioning properly.
GetHuman900014 did not yet indicate what Facebook should do to make this right.
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