My old phone had a cracked screen. I had insurance, and received a new phone within one...

GetHuman900014's customer service issue with Facebook from July 2018

81891 similar
0 following
Help with my Facebook issue
First: share to improve GetHuman900014's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman900014's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman900014 will want to follow the link below to head to their help center. We will check on GetHuman900014 later to make sure it's all set or try to help escalate.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman900014 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman900014's own words
My old phone had a cracked screen. I had insurance, and received a new phone within one day. Since I received the new phone, I cannot login in to Facebook on any PC , mobile device, or anywhere. I do not receive SMS codes, and have submitted my picture ID, tried every avenue, and still cannot log in. Verizon has investigated this and has concluded its Facebook issue and that my phone is functioning properly.
GetHuman900014 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman900014 fixed the problem
We are waiting for GetHuman900014 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman900014 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman900014
Jul 24th, 2018 - 10 mons ago
I have an issue with Facebook too
Not resolved
Seen by 3 customers so far
Similar issue to 81891 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman900014 started working on this issue
Jul 24th, 2018 2:23pm