I down loaded my facebook account archive just last month. Unfortunately, while I was a...

GetHuman-popvicto's customer service issue with Facebook from July 2018

81763 similar
0 following
Help with my Facebook issue
First: share to improve GetHuman-popvicto's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-popvicto's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-popvicto will want to follow the link below to head to their help center. We will check on GetHuman-popvicto later to make sure it's all set or try to help escalate.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
The issue in GetHuman-popvicto's own words
I down loaded my facebook account archive just last month. Unfortunately, while I was away on vacation, someone hacked my account on my computer, deleted my account and then the file I down loaded as my archive.**So now I'm left without my facebook account and also the archive (which was permanently deleted from my PC). How, if possible, can I recover my facebook account - or at least my archive (I have tons and tons of pictures and videos I don't want to lose).**Thank you,*Victor
GetHuman-popvicto did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-popvicto fixed the problem
We are waiting for GetHuman-popvicto to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-popvicto fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-popvicto
Jul 24th, 2018 - 10 mons ago
I have an issue with Facebook too
Not resolved
Seen by 3 customers so far
Similar issue to 81763 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman-popvicto started working on this issue
Jul 24th, 2018 12:14pm