I’ve fallen thru the cracks!

GetHuman-pbjsc's customer service issue with Facebook from July 2018

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Help with my Facebook issue
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The issue in GetHuman-pbjsc's own words
Log back into my account thru password recovery because I forgot it ... I upgraded my iPhone, my FB app logged out, I don’t remember my password, out of the three people I selected to be trusted friends one of them (my husband) changed his profile account and doesn’t know how to get into his old FB profile so he can’t get a recovery code, I have my settings on private so the name*email*phone number options don’t pull up when I try to search for them. I can find my profile when I go into an internet search engine url, but not thru the app, and I can’t log in. My user name is https:**m.facebook.com*pbjsc**
This could be resolved by resetting my password and emailing me a temporary one so I can log in and then change it to something I can remember, since I am not able to complete any of the normal recovery steps for various and unusual reasons.
Giving alternative identifying methods should this situation arise again (ie, security questions, emailed codes to reinput, etc), and possibly changing my settings from private to public so I can find myself when trying to get in thru alternative means
I logged into Facebook more than * years years ago and really haven’t logged out since...
Tried logging in thru my laptop and they the search engine, had a friend find me and give me my user id from the url, but still can’t get in because of lack of ability to get * recovery codes
I have an issue with Facebook too
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Facebook

FB iPhone app login
Customer service issue
Reported by GetHuman-pbjsc
Jul 21st, 2018 - a yr ago
I have an issue with Facebook too
Fixed
Seen by 13 customers so far
Similar issue to 78641 others
0 customers following this
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-pbjsc started working on this issue
Jul 21st, 2018 3:22am
GetHuman-pbjsc indicated the issue is not fixed yet.
Jul 21st, 2018 5:25am
GetHuman-pbjsc indicated the issue is not fixed yet.
Jul 21st, 2018 5:26am
GetHuman-pbjsc indicated the issue is not fixed yet.
Jul 21st, 2018 5:42am
GetHuman-pbjsc indicated the issue is not fixed yet.
Jul 22nd, 2018 5:18am
GetHuman-pbjsc indicated the issue is not fixed yet.
Jul 22nd, 2018 3:15pm
GetHuman-pbjsc indicated the issue is not fixed yet.
Jul 24th, 2018 4:30am
GetHuman-pbjsc indicated the issue is not fixed yet.
Aug 1st, 2018 6:47pm
GetHuman-pbjsc indicated the issue is not fixed yet.
Aug 1st, 2018 6:47pm