GetHuman-pbjsc's customer service issue with Facebook from July 2018
Help with my Facebook issue
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The issue in GetHuman-pbjsc's own words
Log back into my account thru password recovery because I forgot it ... I upgraded my iPhone, my FB app logged out, I don’t remember my password, out of the three people I selected to be trusted friends one of them (my husband) changed his profile account and doesn’t know how to get into his old FB profile so he can’t get a recovery code, I have my settings on private so the name*email*phone number options don’t pull up when I try to search for them. I can find my profile when I go into an internet search engine url, but not thru the app, and I can’t log in. My user name is https:**m.facebook.com*pbjsc**
This could be resolved by resetting my password and emailing me a temporary one so I can log in and then change it to something I can remember, since I am not able to complete any of the normal recovery steps for various and unusual reasons.
Giving alternative identifying methods should this situation arise again (ie, security questions, emailed codes to reinput, etc), and possibly changing my settings from private to public so I can find myself when trying to get in thru alternative means
I logged into Facebook more than * years years ago and really haven’t logged out since...
Tried logging in thru my laptop and they the search engine, had a friend find me and give me my user id from the url, but still can’t get in because of lack of ability to get * recovery codes
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