PLEASE HELP! My account was hacked. I've followed all the steps, but it's asking for...

GetHuman848330's customer service issue with Facebook from July 2018

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Waiting to see what went wrong with our suggestion for how to get Facebook help.
Before contacting them, items GetHuman848330 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman848330's own words
PLEASE HELP! My account was hacked. I've followed all the steps, but it's asking for:** You’ve asked us to require a *-digit login code when anyone tries to access your account from a new device or browser.*Enter the *-digit code from your Code Generator or *rd party app below.**And I can't get to the app, or the code generator or anything for that matter. I would like to delete my account forever!
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Facebook

Customer service issue
Reported by GetHuman848330
Jul 4th, 2018 - 10 mons ago
I have an issue with Facebook too
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Seen by 9 customers so far
Similar issue to 63309 others
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GetHuman848330 started working on this issue
Jul 4th, 2018 4:01am