Hello. My Facebook account was hacked and my password was changed without my permission...

GetHuman840546's customer service issue with Facebook from July 2018

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Help with my Facebook issue
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The issue in GetHuman840546's own words
Hello. My Facebook account was hacked and my password was changed without my permission. The accounts email is *****@***.com*I don’t have access to that email and when they send me a reset pass code to my phone it won’t accept the code. I really need to access my account again and I can’t. Please help me. When I try to create another password it says unknown error and won’t allow me to create a new password.
GetHuman840546 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman840546
Jul 2nd, 2018 - a yr ago
I have an issue with Facebook too
Fixed
Seen by 7 customers so far
Similar issue to 61303 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman840546 started working on this issue
Jul 2nd, 2018 2:36am
GetHuman840546 indicated the issue is not fixed yet.
Jul 2nd, 2018 4:21am
GetHuman840546 indicated the issue is not fixed yet.
Jul 2nd, 2018 4:31am