I logged out of my Facebook. Couldn’t login as I forgot my password. Facebook sent me a...

GetHuman838573's customer service issue with Facebook from July 2018

Help with my Facebook issue
The issue in GetHuman838573's own words
I logged out of my Facebook. Couldn’t login as I forgot my password. Facebook sent me a reset email on my old email address wich I don’t and can’t use anymore. I setted up a new one and for a week I keep getting emails on that email with some codes to confirm the resetting. Those passwords unusable, they don’t work, still cannot login in after a week and the help centre shows me the process that I have gone through many times.*Struggling, I need some help, don’t want to make new profile, really would like to use my old one. Thanks
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Facebook

Customer service issue
Reported by GetHuman838573
Jul 1st, 2018 - 10 mons ago
I have an issue with Facebook too
Fixed
Seen by 11 customers so far
Similar issue to 60666 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman838573 started working on this issue
Jul 1st, 2018 8:03am
GetHuman838573 indicated the issue is not fixed yet.
Jul 1st, 2018 9:34am
GetHuman838573 indicated the issue is not fixed yet.
Jul 2nd, 2018 9:33am
GetHuman838573 indicated the issue is not fixed yet.
Jul 2nd, 2018 9:37am
GetHuman838573 indicated the issue is not fixed yet.
Jul 2nd, 2018 9:40am