I need to TALK to someone with Facebook. We have a special needs adults daughter for wh...

GetHuman838383's customer service issue with Facebook from July 2018

Help with my Facebook issue
The issue in GetHuman838383's own words
I need to TALK to someone with Facebook. We have a special needs adults daughter for whom we are legal guardians. There has been multiple issues with her on FB. She has created multiple accounts, * for sure, maybe more, but the email addresses she used are inaccessible now, so we can't get in to remove them. The last straw has been her flagrant inappropriate behavior with explicit photos*videos to her men (one supposed "boyfriend" who was already ordered to STAY AWAY from her after hiding her for * weeks from us & from police in Aug of ****. He was also responsible for her trying to commit suicide thus in psych wards multiple times. Her name is Melody Renfro & she is a vulnerable and exploitable individual with intellectual disabilities & impaired social and coping skills. Please help us to get the information from her accounts and close all of them. The ones we know for sure are the following:**)https:**www.facebook.com*melody.renfro.** (which says she lives in Recife, Brazil -- NOT true)**)https:**www.facebook.com*melody.renfro.****)https:**www.facebook.com*melody.renfro.* **)https:**www.facebook.com*melody.renfro.** (This is the one that had extremely inappropriate pics & video in the messenger app--we managed to delete most of it, I think, but that is only because she gave us her login & password. However, we believe the last guy in question (cover photo) now has her login to her FB & email address. **)https:**www.facebook.com*melody.renfro.** (This is an account she managed to open recently when she reset the tablet we had put parental controls on -- so we took that away from her also!).**)https:**www.facebook.com*melody.renfro.****Not sure of the following accounts, but we suspect these were also opened by her but never finished. She gets all her emails and passwords mixed up, forgotten or wrong, or boys*men open an account for her to try to talk with her via messenger & try to get her to send them pics*videos, etc.**https:**www.facebook.com*melody.renfro.***https:**www.facebook.com*profile.php?id******************We will be happy to send you documentation of our guardianship -- can someone from your legal department contact us?**We would like to receive all pics, message and information that may be on these accounts, especially in any FB messenger attached to these accounts. We were trying to get TROs done, but not sure we'll have enough proof to do so.**Whatever you can do to help us would be greatly appreciated!****We will be happy to send you documentation of our guardianship -- can someone from your legal department contact us?**We would like to receive all pics, message and information that may be on these accounts, especially in any FB messenger attached to these accounts. We were trying to get TROs done, but not sure we'll have enough proof to do so.**Whatever you can do to help us would be greatly appreciated!
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Facebook

Customer service issue
Reported by GetHuman838383
Jul 1st, 2018 - 10 mons ago
I have an issue with Facebook too
Fixed
Seen by 4 customers so far
Similar issue to 60550 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman838383 started working on this issue
Jul 1st, 2018 4:03am
GetHuman838383 indicated the issue is not fixed yet.
Jul 1st, 2018 2:35pm
GetHuman838383 indicated the issue is not fixed yet.
Jul 2nd, 2018 8:02am
GetHuman838383 indicated the issue is not fixed yet.
Jul 4th, 2018 9:31pm
GetHuman838383 indicated the issue is not fixed yet.
Jul 10th, 2018 10:52pm