My facebook page has been stuck at a screen which states "we'll take a look at the docu...

GetHuman-vszb's customer service issue with Facebook from June 2018

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The issue in GetHuman-vszb's own words
My facebook page has been stuck at a screen which states "we'll take a look at the documents you submitted and get back to you. If we need more help with confirming your name, we'll contact you for additional information" however, the documents i sent were already scanned and approved but i still cant get into my account. This issue has been around for over a day now and i need to urgently access the account
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Facebook

Customer service issue
Reported by GetHuman-vszb
Jun 30th, 2018 - a yr ago
I have an issue with Facebook too
Fixed
Seen by 8 customers so far
Similar issue to 59746 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-vszb started working on this issue
Jun 30th, 2018 5:13am
GetHuman-vszb indicated the issue is not fixed yet.
Jun 30th, 2018 6:14am
GetHuman-vszb indicated the issue is not fixed yet.
Jul 1st, 2018 6:14am