I got my account hacked. It seems someone has been hacking whoever has watched a video...

GetHuman-boodot's customer service issue with Facebook from June 2018

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Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-boodot will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-boodot can let us know if they help or not.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-boodot's own words
I got my account hacked. It seems someone has been hacking whoever has watched a video the hacker sends you. But they video they send you doesn’t even work and they send it to everyone on your account. So I had to log out of my account and I tried logging back in but it says I need a * digit code to get back in. It still hasn’t sent to me. So can someone please send it to me. I really need to get on my Facebook messenger account! Thank you!
GetHuman-boodot did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman-boodot
Jun 30th, 2018 - a yr ago
I have an issue with Facebook too
Fixed
Seen by 6 customers so far
Similar issue to 59676 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-boodot started working on this issue
Jun 30th, 2018 2:41am
GetHuman-boodot shared this issue with others over email
Jun 30th, 2018 2:42am
GetHuman-boodot indicated the issue is not fixed yet.
Jun 30th, 2018 5:36am
GetHuman-boodot indicated the issue is not fixed yet.
Jul 1st, 2018 3:48am
GetHuman-boodot indicated the issue is not fixed yet.
Jul 3rd, 2018 3:42am