My phone erased everything, because my fb stay logged in, I forgot my password. I have...

GetHuman-jackann_'s customer service issue with Facebook from June 2018

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The issue in GetHuman-jackann_'s own words
My phone erased everything, because my fb stay logged in, I forgot my password. I have been trying to get a code to my phone but it's not coming through. I sent the ID to Facebook, but I heard something once but my phone died before finishing the process, so I sent it back in and haven't received nothing back. I would like to get into this page, please help. I can't log in on no other device. My login id is mrstate****. My name on there is Jackie Green-Tate.
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Facebook

Customer service issue
Reported by GetHuman-jackann_
Jun 29th, 2018 - a yr ago
I have an issue with Facebook too
Fixed
Seen by 5 customers so far
Similar issue to 59174 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-jackann_ started working on this issue
Jun 29th, 2018 2:18pm
GetHuman-jackann_ indicated the issue is not fixed yet.
Jun 29th, 2018 3:22pm
GetHuman-jackann_ indicated the issue is not fixed yet.
Jun 29th, 2018 3:23pm
GetHuman-jackann_ indicated the issue is not fixed yet.
Jun 29th, 2018 3:48pm
GetHuman-jackann_ indicated the issue is not fixed yet.
Jun 29th, 2018 9:01pm