My account got hacked and my name got changed, many messages were sent etc. I deleted e...
GetHuman-minaand's customer service issue with Facebook from June 2018
Help with my Facebook issue
GetHuman-minaand's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-minaand will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-minaand can let us know if they help or not.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-minaand's own words
My account got hacked and my name got changed, many messages were sent etc. I deleted everything, managed to get everything back but when I did the security check-up I couldn't change my name back. When I went to the settings page, it said that I could change back to my previous name in ** hours. I waited for more, and when I came back, the option was no longer there, leaving me unable to have my previous name back. Is there a way to switch back or do I have to wait for ** days to pass since my name change (which I didn't make). I'd just like my previous name back.
GetHuman-minaand did not yet indicate what Facebook should do to make this right.
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