My account got hacked and my name got changed, many messages were sent etc. I deleted e...

GetHuman-minaand's customer service issue with Facebook from June 2018

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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-minaand will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-minaand can let us know if they help or not.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-minaand's own words
My account got hacked and my name got changed, many messages were sent etc. I deleted everything, managed to get everything back but when I did the security check-up I couldn't change my name back. When I went to the settings page, it said that I could change back to my previous name in ** hours. I waited for more, and when I came back, the option was no longer there, leaving me unable to have my previous name back. Is there a way to switch back or do I have to wait for ** days to pass since my name change (which I didn't make). I'd just like my previous name back.
GetHuman-minaand did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman-minaand
Jun 28th, 2018 - a yr ago
I have an issue with Facebook too
Seen by 3 customers so far
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman-minaand started working on this issue
Jun 28th, 2018 9:18am
GetHuman-minaand indicated the issue is not fixed yet.
Jun 28th, 2018 10:27am
GetHuman-minaand indicated the issue is not fixed yet.
Jun 29th, 2018 10:23am