Good morning. My name is Plesnicute Aurora Camelia and I have a problem to have my p...

GetHuman-oanamano's customer service issue with Facebook from June 2018

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Help with my Facebook issue
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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
GetHuman-oanamano's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-oanamano will want to follow the link below to head to their help center. We will check on GetHuman-oanamano later to make sure it's all set or try to help escalate.
The issue and preferred resolution, in GetHuman-oanamano's own words:
Good morning. My name is Plesnicute Aurora Camelia and I have a problem to have my p***word back . I join Facebook back in **** and I used to live in Italy now I live in U.K. . I had a new phone recently and when I want to access Facebook I didn't remember my p***word and I can't send back a message to my email because I didn't use that for about *** years and I don't remember the p***word. On my account I put down my daughter name and her phone number and this email I am writing to you now on trust contact but i don't know how to use that to go back to my Facebook. I also put down my new email address like a second option or something like that which is cameliaplesnicute *****@***.com . My email address which I set up my account is *****@***.com . On Friday I try with one of your staff to reset my p***word but because I was at work I didn't have access at the computer. I work Monday to Friday *:** to *:** so I can't connect to a computer during the week on Sa****ay and Sunday they are closed. The gentleman give me your email address to contact you. My daughter name is Manolache Oana Malina she join Facebook at the same time and in Italy the same . I would like after I get a new p***word if I can change my email address to the one that I use in U.K now . Please let me know what needs to be done so I can have my Facebook back I have almost **** friends I need to go back ** . If you need other details pls let me know. Thank you . Have a good day
I trust that Facebook will make this right and come up with a resolution that is fair.
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Customer service issue
Reported by GetHuman-oanamano
Jun 25th, 2018 - 2 mons ago
I have an issue with Facebook too
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GetHuman-oanamano started working on this issue
Jun 25th 5:26pm