Good morning. My name is Plesnicute Aurora Camelia and I have a problem to have my pass...

GetHuman-oanamano's customer service issue with Facebook from June 2018

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Good morning. My name is Plesnicute Aurora Camelia and I have a problem to have my password back . I join Facebook back in **** and I used to live in Italy now I live in U.K. . I had a new phone recently and when I want to access Facebook I didn't remember my password and I can't send back a message to my email because I didn't use that for about *** years and I don't remember the password. On my account I put down my daughter name and her phone number and this email I am writing to you now on trust contact but i don't know how to use that to go back to my Facebook. I also put down my new email address like a second option or something like that which is cameliaplesnicute *****@***.com . My email address which I set up my account is *****@***.com . On Friday I try with one of your staff to reset my password but because I was at work I didn't have access at the computer. I work Monday to Friday *:** to *:** so I can't connect to a computer during the week on Saturday and Sunday they are closed. The gentleman give me your email address to contact you. My daughter name is Manolache Oana Malina she join Facebook at the same time and in Italy the same . I would like after I get a new password if I can change my email address to the one that I use in U.K now . Please let me know what needs to be done so I can have my Facebook back I have almost **** friends I need to go back ** . If you need other details pls let me know. Thank you . Have a good day
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Customer service issue
Reported by GetHuman-oanamano
Jun 25th, 2018 - 6 mons ago
I have an issue with Facebook too
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Seen by 2 customers so far
Similar issue to 55316 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman-oanamano started working on this issue
Jun 25th 5:24pm