Switched cellphone carriers and I cannot log into to Facebook. Forgot my p***word and t...

GetHuman-robtomsa's customer service issue with Facebook from June 2018

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The issue and preferred resolution, in GetHuman-robtomsa's own words:
Switched cellphone carriers and I cannot log into to Facebook. Forgot my p***word and the email address on file is no longer active. I have a new email address but I cannot enter it anywhere....please help
I trust that Facebook will make this right and come up with a resolution that is fair.
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Customer service issue
Reported by GetHuman-robtomsa
Jun 25th, 2018 - 2 mons ago
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Seen by 3 customers so far
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-robtomsa started working on this issue
Jun 25th 11:50am