I have been locked out of my account because I could not get to the email or phone numb...

GetHuman-lalajacq's customer service issue with Facebook from June 2018

Help with my Facebook issue
The issue in GetHuman-lalajacq's own words
I have been locked out of my account because I could not get to the email or phone number they were old to reset my password I tried everything. Finally I got my email which is the accounts original email connected to it but the code is not working then it locks me out from trying because I keep resending new codes can you help
GetHuman-lalajacq did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman-lalajacq
Jun 25th, 2018 - 5 mons ago
I have an issue with Facebook too
Fixed
Seen by 5 customers so far
Similar issue to 54823 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-lalajacq started working on this issue
Jun 25th 6:47am
GetHuman-lalajacq shared this issue with friends on Facebook
Jun 25th 6:48am
GetHuman-lalajacq indicated the issue is not fixed yet.
Jun 25th 6:50am
GetHuman-lalajacq indicated the issue is not fixed yet.
Jun 25th 8:06am
GetHuman-lalajacq indicated the issue is not fixed yet.
Jun 25th 8:08am