Hi how are you? Im having an issue getting into my account. I tried signing in and my p...

GetHuman816174's customer service issue with Facebook from June 2018

Help with my Facebook issue
The issue in GetHuman816174's own words
Hi how are you? Im having an issue getting into my account. I tried signing in and my password was not working so tried reseting and not able to get in my email and confirmed by microsoft that someone else has possession of my email address that i currently use as my user for facebook. so i cant reset password reset to be able to sign in. how can i reset password ? can i have my email address changed so i can modify my account settings. this has been going on for over * weeks. please help i have pictures etc. that i can't afford to lose. I have tried emailing you guys a week ago and no response back.*thanks*Christine Santos
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Facebook

Customer service issue
Reported by GetHuman816174
Jun 24th, 2018 - 6 mons ago
I have an issue with Facebook too
Fixed
Seen by 3 customers so far
Similar issue to 54353 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman816174 started working on this issue
Jun 24th 7:06pm
GetHuman816174 indicated the issue is not fixed yet.
Jun 24th 8:23pm