I got contacted by a man saying that I won money from Facebook and he gave me this info...

GetHuman815948's customer service issue with Facebook from June 2018

Help with my Facebook issue
The issue in GetHuman815948's own words
I got contacted by a man saying that I won money from Facebook and he gave me this information is it real or a scam?FB-******** FB-***-** serial number ********-****: by Facebook pool
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Facebook

Customer service issue
Reported by GetHuman815948
Jun 24th, 2018 - 6 mons ago
I have an issue with Facebook too
Fixed
Seen by 9 customers so far
Similar issue to 54268 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman815948 started working on this issue
Jun 24th 5:25pm
GetHuman815948 indicated the issue is not fixed yet.
Jun 25th 12:05pm
GetHuman815948 indicated the issue is not fixed yet.
Jun 25th 3:29pm