My friends Facebook got hacked. They changed her name, email, & everything else. It us...

GetHuman815793's customer service issue with Facebook from June 2018

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Help with my Facebook issue
Before contacting them, items GetHuman815793 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
GetHuman815793's next move: try the Facebook help center again.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman815793 will want to follow the link below to head to their help center. We will check on GetHuman815793 later to make sure it's all set or try to help escalate.
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue and preferred resolution, in GetHuman815793's own words:
My friends Facebook got hacked. They changed her name, email, & everything else. It use to be Mallory McKay Pitts. Now someone changed it to Stone Neala, & she no longer has access.
I trust that Facebook will make this right and come up with a resolution that is fair.
Help with my Facebook issue
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Facebook

Customer service issue
Reported by GetHuman815793
Jun 24th, 2018 - 2 mons ago
I have an issue with Facebook too
Not resolved
Seen by 3 customers so far
Similar issue to 54214 others
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GetHuman815793 started working on this issue
Jun 24th 4:13pm