My friends Facebook got hacked. They changed her name, email, & everything else. It us...

GetHuman815793's customer service issue with Facebook from June 2018

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GetHuman815793's next move: try the Facebook help center again.
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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman815793's own words
My friends Facebook got hacked. They changed her name, email, & everything else. It use to be Mallory McKay Pitts. Now someone changed it to Stone Neala, & she no longer has access.
GetHuman815793 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman815793
Jun 24th, 2018 - 7 mons ago
I have an issue with Facebook too
Not resolved
Seen by 3 customers so far
Similar issue to 54214 others
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GetHuman815793 started working on this issue
Jun 24th, 2018 4:13pm