Facebook account has been hacked.

GetHuman-viopet's customer service issue with Facebook from June 2018

Help with my Facebook issue
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-viopet's own words
I was trying to log into facebook. I followed the directions to secure my account and it does not work. ... My facebook account has been compromised. My account is "Violet Petrick". The password and email has been changed by someone else. My current email address has now been attached to "Petri Vio" and that is not me. When I try to secure my facebook account, the email is not mine so I cannot have a security code sent to me to proceed with securing the account. I do not have an option to indicate my correct e-mail to have the code sent to. How can I have this issue fixed?
I am not able to get any help in resolving this issue
Fix my account.
I have an issue with Facebook too
How GetHuman-viopet fixed the problem
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Customer service issue
Reported by GetHuman-viopet
Jun 24th, 2018 - 6 mons ago
I have an issue with Facebook too
Seen by 8 customers so far
Similar issue to 53755 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman-viopet started working on this issue
Jun 24th 2:15am
GetHuman-viopet indicated the issue is not fixed yet.
Jun 24th 12:59pm
GetHuman-viopet indicated the issue is not fixed yet.
Jun 24th 1:00pm
GetHuman-viopet indicated the issue is not fixed yet.
Jun 24th 1:03pm
GetHuman-viopet indicated the issue is not fixed yet.
Jun 27th 3:17am