We are locked out of the account we setup to use with our company admin page. We have s...
GetHuman799169's customer service issue with Facebook from June 2018
Help with my Facebook issue
First: share to improve GetHuman799169's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman799169's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman799169 will want to follow the link below to head to their help center. We will check on GetHuman799169 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman799169 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman799169's own words
We are locked out of the account we setup to use with our company admin page. We have sent multiple copies of the owners driver's license and keep getting the message that the id is no good. This is the ONLY admin user for our account and we need access to the account asap. The user name is Comber PT, first name Comber, last name PT.
GetHuman799169 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman799169 fixed the problem
We are waiting for GetHuman799169 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.