I was having trouble using Facebook and messenger yesterday. I could see notifications...

GetHuman-macey_'s customer service issue with Facebook from June 2018

Help with my Facebook issue
The issue in GetHuman-macey_'s own words
I was having trouble using Facebook and messenger yesterday. I could see notifications for both apps mentioned above but I could not access the notification or messages. I uninstalled both apps and reinstalled them. Now I forgot my password and I do not have access to the recovery email attached to my account*(*****@***.com)*I don't have any other options to get into my account. Facebook sends me an reset email and it never shows up in my inbox or spam box. I have no security options set up. Please help me. Did someone hack my account and change my password???
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Customer service issue
Reported by GetHuman-macey_
Jun 15th, 2018 - 9 mons ago
I have an issue with Facebook too
Fixed
Seen by 4 customers so far
Similar issue to 44039 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-macey_ started working on this issue
Jun 15th, 2018 1:14pm
GetHuman-macey_ shared this issue with friends on Facebook
Jun 15th, 2018 1:14pm
GetHuman-macey_ indicated the issue is not fixed yet.
Jun 15th, 2018 2:29pm