My son was in the army for a few years and unable to use facebook. No that he is back...

GetHuman777621's customer service issue with Facebook from June 2018

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The issue in GetHuman777621's own words
My son was in the army for a few years and unable to use facebook. No that he is back he wants to log on and use it again. He remembers his login but forgot his password :( the backup email associated with it is my old email from cox which I do not have anymore and his email is no longer in use either. We've both searched for hours trying to figure a way to log back in. He would like to keep his current facebook profile and doesn't want to start over. Is there any way to recover it? Help!
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Facebook

Customer service issue
Reported by GetHuman777621
Jun 12th, 2018 - 9 mons ago
I have an issue with Facebook too
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Seen by 5 customers so far
Similar issue to 41062 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman777621 started working on this issue
Jun 12th, 2018 7:10pm