I got a notification that a hacker was attempting to get into my account, so I changed...

GetHuman-smattox's customer service issue with Facebook from June 2018

Help with my Facebook issue
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-smattox's own words
I got a notification that a hacker was attempting to get into my account, so I changed my password. After a few days of this happening atleast once a day, when I finally tried to log-on again, my phone number was no longer recognized. My main email also was not recognized to log in. I am assuming that the hacker was successful in getting into my account and changed all the important information. I am not sure if it was disabled or deleted, but when my friends try to search for my name, they don't see me, and I'm no longer on their friend list. It's like I vanished and I cannot get back into my account!
GetHuman-smattox did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman-smattox
Jun 12th, 2018 - 9 mons ago
I have an issue with Facebook too
Fixed
Seen by 6 customers so far
Similar issue to 40149 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-smattox started working on this issue
Jun 12th, 2018 12:20am
GetHuman-smattox indicated the issue is not fixed yet.
Jun 12th, 2018 12:31pm
GetHuman-smattox indicated the issue is not fixed yet.
Jun 12th, 2018 12:32pm
GetHuman-smattox indicated the issue is not fixed yet.
Jun 13th, 2018 2:10pm