A friend of mine had their account hacked. The hacker is slowly deleting all of their p...

GetHuman-tarynto's customer service issue with Facebook from June 2018

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Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-tarynto will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-tarynto can let us know if they help or not.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-tarynto's own words
A friend of mine had their account hacked. The hacker is slowly deleting all of their pictures, the email, the password, the phone number, and the account name has all been changed. When I went to the "https:**www.facebook.com*hacked" link and followed the prompted instructions, it still wanted me to log in with the password. (If we knew the password, we wouldn't be having this problem.) And after entering the old password, it just keeps repeating the same cycle of "enter password. incorrect. enter password. incorrect." When trying to go through "forgot password" we have no email or phone number to use because they both got changed and are not visible through the account. we know nothing of the phone number, and only know the email starts with a "v" and ends with a "*" and is a gmail account. we know the email associated with the account before it got hacked, and the old password to the account, but not the old phone number associated (because it's a really old phone number.) the hacker is using a phone number to log into the account, but when trying to recover, the only option is the email. (If you're wondering why I'm contacting for a friend, it's because they are not very good with computers or very tech-savvy so they asked me to see what I could do. I can show proof of me being granted access to try and regain the account information if needed.)

GetHuman-tarynto did not yet indicate what Facebook should do to make this right.

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Facebook

Customer service issue
Reported by GetHuman-tarynto
Jun 10th, 2018 - 2 years ago
Fixed
Seen by 4 customers so far
Similar issue to 34 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-tarynto started working on this issue
Jun 10th, 2018 5:57am
GetHuman-tarynto indicated the issue is not fixed yet.
Jun 10th, 2018 6:00am