Please help me, I can't get into my facebook. I've been locked out since March. Someone...

GetHuman767942's customer service issue with Facebook from June 2018

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0 following
Help with my Facebook issue
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The issue in GetHuman767942's own words
Please help me, I can't get into my facebook. I've been locked out since March. Someone hacked it and changed my phone number, email and password to my account so I can't get in. I need my account as it has old pictures of my best friend who passed away that I can't access without getting back into my account. I called a number last month to fix it but he said I needed a home computer and secure wifi which I now have access to but I can't find the number to call him back. I just tried to get in again and it asked me to upload a picture of my ID so I did that and no response. I really need my account, please!
GetHuman767942 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman767942
Jun 10th, 2018 - a yr ago
I have an issue with Facebook too
Seen by 7 customers so far
Similar issue to 408 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman767942 started working on this issue
Jun 10th, 2018 12:58am
GetHuman767942 indicated the issue is not fixed yet.
Jun 10th, 2018 3:28am